Shipping policy

Shipping Policy for rupertsdrops.com

Thank you for shopping with us! Below is our detailed shipping policy to help you understand how we handle deliveries and ensure a smooth experience for our customers.

Shipping Destinations

We currently ship to the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Iceland, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.

If your country is not listed, please don’t hesitate to contact us at contact@rupertsdrops.com. While we cannot guarantee shipping outside of the listed countries, we will do our best to work with you and find a solution.

Shipping Times

Shipping times vary depending on your location: Orders typically take 1 to 25 days to arrive. Shipping to countries closer to our distribution center may take less time, while more distant destinations may require the full delivery window. Please note that these are estimated shipping times and delays may occur due to factors beyond our control, such as customs clearance or unforeseen carrier issues. We sincerely apologize for any inconvenience caused by delays.

Shipping Costs

Shipping costs depend on the destination and the size of your order. The exact shipping cost will be calculated during checkout and displayed before you complete your purchase.

Order Processing Time

Orders are processed within 1–3 business days. During this time, we carefully prepare your package to ensure it arrives in perfect condition. Please note that weekends and holidays may extend the processing time.

Customs and Duties

For international orders, additional customs fees, import duties, or taxes may apply depending on the laws of your country. These charges are not included in the shipping fee and are the responsibility of the customer. We recommend checking with your local customs office for more details before placing your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number (where applicable). Use this number to track your package’s journey to your doorstep.

Lost or Delayed Shipments

While we strive to ensure all packages arrive on time, unforeseen circumstances may occasionally lead to delays or lost packages. If your order is delayed beyond the expected time frame or if you suspect it is lost, please contact us at contact@rupertsdrops.com. We will work with the carrier to resolve the issue as quickly as possible.

Damaged Items

We take great care in packaging your order, but if your item arrives damaged, please notify us immediately at contact@rupertsdrops.com. Provide photos of the damaged product and packaging so we can address the issue and arrange for a replacement or refund as needed.

Contact Us

For any shipping-related inquiries, please reach out to us at contact@rupertsdrops.com. We’re here to help and will do our best to provide a solution.